GNC Makina continues to strengthen its position in the sector with its customer-focused service approach. Emphasizing that they always prioritize customer satisfaction, GNC Makina General Manager Gökhan Yıldız stated that they aim to further increase customer satisfaction levels in the new period.
In the industrial sector, customer satisfaction is directly related to quality production processes and uninterrupted support services. Even the smallest disruptions in production lines can lead to losses in efficiency and revenue. Especially in production processes with fixed delivery dates, waiting times for technical support create serious operational risks for businesses. Therefore, it is critically important how quickly the machines react when they stop, as well as keeping them running.
GNC Makina General Manager Gökhan Yıldız, who prioritizes efficiency by offering innovative solutions with developing technology, shared their efforts to increase customer satisfaction.
“We measured our after-sales service through an independent organization using the NPS method and achieved a customer satisfaction score of 90.53% in 2025. Based on 2,226 real customer reviews, this result concretely demonstrates the effectiveness of our rapid turnaround approach, strong service infrastructure, and service philosophy that prioritizes production continuity. This score clearly shows that we manage our service quality not only through internal evaluations but also through objective measurement methods.”
“We ensure production continuity with our 60-minute first contact approach.”
We don’t just define customer focus as a principle; we place it at the heart of our business model. We treat sales and after-sales services as a single whole, not separately; we consider the process that begins after the machine is deployed as critical as the sales phase.
Because machine downtime directly translates to costs. At this point, speed becomes not just a service promise; it becomes a strategic element that maintains production continuity.
As the only company in Turkey offering a 60-minute initial contact guarantee, we operate with the awareness that speed is a decisive factor in after-sales services. We respond to technical support requests within a maximum of 60 minutes and begin working to produce the necessary solutions.
We don’t view our after-sales service approach as solely focused on the moment of failure. With our project engineering services, we analyze our customers’ production lines and develop sector-specific solutions. By offering maintenance, repair, training, and technical support services under a holistic structure, we ensure that machines operate at maximum efficiency; we contribute to manufacturers both increasing their productivity and achieving long-term cost advantages. We continuously monitor expectations with regular satisfaction surveys and quickly translate feedback into action.
“We sustainably strengthen customer satisfaction with our digital and data-driven service infrastructure.”
We place digitalization at the center of our after-sales services and operational processes. Thanks to our data-driven infrastructure, we make service processes faster, more transparent, and more traceable. While increasing production efficiency with AI-supported solutions, we offer our customers solutions that cover not only their current needs but also their future needs. We aim to maintain the 90% customer satisfaction level we achieved in 2025 in 2026 as well; we are progressing in line with our vision of being the first choice company for manufacturers in achieving their goals.”