Atlas Copco Compressor Technique, which has established a solution partnership with the giant institutions of Turkey with its widespread service network and service team, as well as its products that provide sustainable energy efficiency, reaches every point in Turkey with its technical service that it has expanded. Ayhan Bahçetepe, Atlas Copco Compressor Technique Service Operations Manager, who noted that the companies maintain their business processes with maximum productivity with the technical service they offer, said, “With our technical service, we enable our customers all over Turkey to receive fast and high quality service. With our teams located at 15 different points throughout Turkey, we make a national contribution to employment, not a regional one. Our teams can serve our customers by reaching the furthest point in the surrounding provinces within a maximum of 8 hours. While we accelerate our race over time by managing our teams at all points from a single center in the digital environment, we also expand our business culture based on sustainability with the team solidarity we have created.
Increased the number of technicians by 30 percent
The technical service offered by Atlas Copco Compressor Technique creates a high level of customer satisfaction not only with its expert teams, but also with its superior equipment in terms of tools and auxiliary equipment. Stating that they started out with 77 technicians in technical service and continued with 100 technicians with an increase of 30 percent, Ayhan Bahçetepe said, “This year, we expanded the scope of our operation and our expert staff. We approached approximately 115 people with our office staff and team leaders. Throughout Turkey, we have workshops and teams in Istanbul, on the European and Asian sides, in the Western Black Sea, Ankara, Bursa, Izmir, Adana, Gaziantep. In Denizli, Konya, Erzurum, Samsun, Elazığ and Kayseri, we provide service with a widespread mobile working team. We will also recruit mobile technicians in Diyarbakır by the end of the year.”
“We provide permanent solutions to our customers’ problems”
Drawing attention to the fact that having a wide service network creates a great advantage in terms of rapidly meeting customer demands, Bahçetepe said, “We provide technical service by returning our customers’ calls within 5 hours with our 100 technicians located in the field. We provide a permanent solution to the problems of our customers by reacting to every incoming call as soon as possible unconditionally.”
“We adopt the principle of continuous training in our teams”
Atlas Copco Compressor Technique Service Operations Manager Bahçetepe, who stated that they have increased the career-oriented trainings with the expansion of the scope of the technical service service, continued as follows: “With the expansion of our operation, our training has reached the top rank among our priorities. At this point, we adopt the principle of continuous training in our teams. We offer orientation and basic compressor training to our newly recruited employees. In the following processes, we continue with Atlas Copco global trainings and apply exams consisting of 3 stages. While we provide update trainings throughout the year in parallel with the changes and developments in the products, we keep our teams informed by closely following the processes and developments in the field.”