Mitsubishi Electric Turkey Air Conditioning Systems came together with its business partners from all over Turkey at the service meeting. Mitsubishi Electric Turkey, aiming to create a customer experience based on high satisfaction before and after sales, introduced its new service concept for the first time at this meeting. The company raises the bar one step higher in after-sales services by making its business processes “fit” with its new after-sales services, ServisFit concept and application that make business processes sustainable.
Mitsubishi Electric Air Conditioning Systems came together with business and solution partners from all over Turkey at the meeting held in Cyprus, hosted by Mitsubishi Electric Turkey Vice President Jun Horibe and Mitsubishi Electric Turkey Air Conditioning Systems General Manager Yenal Altaç. At the meeting, where solutions for updating employees’ competencies, ensuring sustainable and effective use of their competencies, and improving after-sales customer services were discussed, the ServisFit concept and application were shared with business partners for the first time.
Mitsubishi Electric Air Conditioning Systems, serving in 51 cities with 183 authorized service points; With the ServisFit concept, it aims to make fitter, more agile and tightly integrated business processes sustainable and to further develop its after-sales service network. Mitsubishi Electric Turkey Air Conditioning Systems, which will accelerate the follow-up and commissioning processes of special projects as well as project-site and maintenance controls with the ServisFit concept, aims to reach the highest level of customer satisfaction by developing its after-sales service network.
“Mitsubishi Electric Air Conditioning Systems’ 360-degree customer experience and satisfaction will reach its peak with ServisFit”
Mitsubishi Electric Turkey Air Conditioning Systems General Manager Yenal Altaç, who made the opening speech at the meeting, said: “We are now strengthening the special and privileged services we offer to our customers before sales with our “Keşfetteam” application after sales with the “ServisFit” concept. From now on, we will crown all the work we will carry out regarding our service activities with our ServisFit concept and the motto “Let’s Move to the Future with the Power of Change”. Aiming to “fit” our business performance by supporting status and competence development; “With “ServisFit”, which also alleviates the workload of our service network with fitter, more agile and more integrated business processes, we aim to enable all our business partners to make a difference in the field and to take Mitsubishi Electric Air Conditioning Systems’ 360-degree customer experience and satisfaction to a much higher level,” he said.
Mitsubishi Electric Air Conditioning Systems, which continues all its activities worldwide with an uninterrupted and high-quality service approach, offers high-quality products to the air conditioning market. The company points out that they can always go one step further by supporting their products with an advanced service approach. Based on the concept of “Perfect Balance” in all its units and operations, it creates a solid after-sales service network in addition to its quality and strong products. Mitsubish Electric Turkey, which makes significant investments in human resources as well as customer satisfaction, provides added value to the business performance of its business partners with authorized service status by improving their expertise. The company aims to renew and make new changes in 2024 with the end-to-end solutions it offers in different areas.
On the other hand, after-sales services can be defined numerically with the “Service Points System” application. Mitsubishi Electric Air Conditioning Systems, which can measure the service quality and the level of service provided by its business partners, aims to demonstrate its competencies in the field in the best way and to ensure its continuity.